Contact Us

contact us


How to contact us:

Use the Problem Assistant tool:

If you have a problem with your television or radio reception, the Problem Assistant tool is the best way to get help.  It will quickly tell you if there are any known faults at your location and if you still need help, you’ll be taken through some things to try before being offered the opportunity to contact us.

Write a letter:

PO Box 1922, Darlington, DL3 0UR

By Phone:

03709 016 789*

*We are currently unable to answer telephone calls but are operating a call back service. The call back service is only for those people who consider themselves vulnerable, have an urgent reception problem but do not have access to the internet. For everyone else, please use the  Problem Assistant which guides you through a diagnostic journey.  If you have not been able to solve the problem using the Problem Assistant and you still need to contact us,  you can do this using the form at the end of that journey. You should give us as much information as possible about your problem to help us to help you.

How we use your personal information.

Your trust is very important to us. This means the BBC is committed to protecting the privacy and security of your personal information. It is important that you read our privacy notice so that you are aware of how and why we are using such information. This privacy notice describes how we collect and use personal information about you during and after your relationship with us, in accordance with data protection law.