Problems can often be equipment-related. Check out our top tips before going further.
- Aerial systems
For the best reception your installation must work well
- Satellite systems
A faulty dish or downlead can cause loss of reception
- Plugs, sockets & cables
Damaged or loose connections can spoil your reception
- Reception on portables
Correct positioning is essential and can be tricky
- Changes in your vicinity
Tree growth, new buildings, etc can all affect reception
- Transmitter work
Transmitter work can temporarily affect reception
- Amplifiers (boosters)
Damaged boosters can affect your reception and cause interference
The Radio and Television Investigation Service helps viewers and listeners investigate and, where possible, resolve interference problems affecting their television and radio reception. Although provided by the BBC, the service covers interference to reception of all UK broadcasters.
The service combines the following elements:
- A general diagnostic analysis of your installation
- Specific questions relating to the symptoms you are experiencing
- Advice on the potential source of the problem
- Guidance on how you may be able to resolve the issue. On occasions this could include an on-site investigation by Ofcom.*
We cannot guarantee a resolution to your problem but will assist as much as possible, and can advise on a range of options you may wish to consider to find the most appropriate solution.
There are limits to the kind of assistance that can be offered. Ofcom will not accept a referral from RTIS or undertake an investigation where:
- interference only affects equipment using indoor aerials – both radio and television
- interference only affects LW/MW (AM) services
- interference only affects non-broadcast services (e.g. alarms, portable telephones, WiFi systems, Amateur Radio users)
- interference only affects non-domestic Radio and Television services, e.g. Shortwave radio services
- the householder has failed to provide sufficient information in response to specific questions.
If you've been unable to find the solution to your problem on this website, the Radio and Television Investigation Service can be contacted:-
- By phone – 03709 016 789
- By letter – PO Box 1922, Darlington, DL3 0UR
*The BBC will only use your personal details for the purposes of investigating your interference issue. We may need to pass this information on to third parties, including Arqiva, who oversee our transmitter maintenance, Digital UK who manage the Freeview platform, and/or Ofcom, who have a responsibility to maintain the radio frequency spectrum. For more information about how we handle your personal information, please visit the BBC's Privacy & Cookies Policy (www.bbc.co.uk/privacy).
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